- Manage and support Windows & Mac endpoints.
- Install, configure, troubleshoot desktops, laptops, printers, & peripheral devices.
- Perform OS installations, upgrades, patching, and system maintenance.
- Ensure endpoint security compliance and policy adherence.
User Support & Incident Management
- Provide L2 support for end-user computing issues.
- Troubleshoot hardware, software, network, and application-related issues.
- Coordinate with L3 Customer teams for issue resolution.
Endpoint Management (SCCM)
- Deploy software packages, updates, and security patches.
- Monitor endpoint health and compliance.
Documentation & Reporting
- Create and maintain SOPs, work instructions, and knowledge articles.
- Generate operational reports and dashboards.
- Maintain accurate records of incidents and assets.
📌 End User Computing admin (Pune)
🏢 Tata Consultancy Services
📍 Pune
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