Manager - Customer Service Operations (Pune)

Manager - Customer Service Operations (Pune)

03 Sep
|
Tata Communications
|
Pune

03 Sep

Tata Communications

Pune

Job Summary

Hiring an experienced Cisco ISE L3 Engineer with solid hands-on expertise in Cisco ISE, Cisco Wireless (WLC 9800/AireOS), and Cisco Meraki (MR/MX/MS). Role involves enterprise NAC deployment, L3 escalations, secure access design, wireless authentication troubleshooting, and integration across wired, wireless, and cloud-managed environments.

Key Responsibilities

- Deploy troubleshoot Cisco ISE (802.1X, MAB, Posture, BYOD, Guest, Profiling).
- Provide L3 escalation for NAC, Cisco Wireless, and Meraki incidents.
- Integrate ISE with Cisco WLC and Meraki Dashboard for secure access.
- Troubleshoot wireless 802.1X authentication, RADIUS, certificate issues.
- Manage Cisco Wireless (9800/AireOS) Meraki WLAN/Security setups.
- Create HLD/LLD, SOPs, RCA, and follow ITIL processes.

Required Skills
- Cisco ISE (pan/psn/mnt), radius/tacacs+, eaptls/peap.
- Cisco Wireless (AireOS/9800), RF basics, SSID security.
- Cisco Meraki MR/MX/MS administration.
- Strong knowledge of VLANs, PKI, AD/LDAP, MDM, certificates.
- Packet capture, RADIUS logs, debugging experience.

Preferred Certifications
- SISE, CCNP Security/Enterprise
- CMNA/CMNP (Meraki), Wireless Specialist
- ITIL V3/V4

📌 Manager - Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune

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