- This role is vital as it is end to end vendor management, agency shall be handling, Portfolio across DPD buckets, NPA Write-off accounts, key area consists of agency manpower handling, proper allocation, daily recovery audit management as per company norms
- Managing recovery through the set of agency team, coordinating between agency and company, sharing necessary details to agency, daily cash handling ensure timely payout release
Size of the role
Financial size
- Portfolio Managed - 3k accounts with 60 cr. portfolio
Non-financial size
- Number of vendors/ consultants - one or more as per the area allotted
- Number of portfolio products - Micro Banking, Vehicle Finance Personal Loan
Key duties responsibilities of the role
Business/Financials (Only Relevant roles)
- Planning Strategy
- Responsible of handling entire collection agencies operation
- Onboarding of new agencies as per area portfolio in delinquency
- Planning of allocation and proper distribution of portfolio with strong execution
- Ensure the recovery targets are met across all buckets.
- Driving collections of interest, bounce charges other charges
- Maintaining of account wise solid feedback mechanism
- Drive collection strategy as per the portfolio and area understanding.
- Driving settlements repossession of vehicles as per targets.
Budgeting
- To work on increasing the productivity
- Need to work on cost to recovery ratio and ensure cost low at anytime
Manpower Planning Sales Planning
- Proper manpower planning as per portfolio in the given area
- Plan agency/team wise targets to achieve the monthly targets
Core Function Areas of Responsibility (AORs)
- Ensure proper allocation for agency teams and drive for productivity
- Ensure regular field visits along with the agency teams for better control
- Provide all necessary legal action support to agency to perform better
- Ensure collection software utilization if any at the fullest extent