- BT Group is one of the worlds leading telecommunications and technology companies, serving millions of customers across the UK and globally. We provide connectivity, communication, and digital solutions through our well-known brands and services.
- At BT, we focus on customer experience, innovation, and empowering our people to build a rewarding career in a global organisation.
Role & responsibilities
Customer Support Advisor Voice
- Handle inbound customer calls and resolve queries professionally.
- Understand customer concerns and provide accurate solutions.
- Handle escalations and irate customers with patience and empathy.
- Maintain quality, productivity, and customer satisfaction targets.
- Follow process guidelines and ensure a positive customer experience.
Preferred Candidate Profile
- 1 Year in Voice/Customer Service/BPO.
- Excellent spoken English and communication skills.
- Strong customer-handling and problem-solving skills.
- Good listening, comprehension, and interpersonal skills.
- Experience handling international customers preferred.
- Comfortable working in rotational shifts.
Advantages & Perks
- Hybrid Work Mode
- Night Shift Allowance
- Medical & Mediclaim Benefits
- Both-Side Cab Facility
- 5 Days Working
- Employee-Friendly Work Environment
📌 Customer Service Advisor-Voice (Kolkata)
🏢 BT Group
📍 Kolkata
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