Field Engineer Job Description: -

Location:PAN India

Experience

1+ years

Employment Type

Full-time

Working Hours

24 7, as per roster

Roles & Responsibilities: -

- Provide in office IT support to Reliance Retail outlets for hardware, software, printer, and basic networking-related issues.
- Visit multiple retail stores across assigned locations to attend IT service calls and maintenance activities.
- Troubleshoot and resolve issues related to:
- Desktop PCs and laptops
- Printers and other peripherals
- Basic network connectivity
- Networking equipment such as switches, routers, and related devices
- Coordinate
- Provide timely on-site support and ensure service calls are resolved within the defined timelines.
- Maintain proper documentation of service activities, asset details, preventive maintenance, and call closures.
- Travel extensively across assigned areas to provide field support, with approximately 50%70% travel expected.
- Perform any other IT field support activities assigned by the management.

Required Skills & Qualifications

- Minimum 1+ years of experience in IT hardware and networking support.
- Good knowledge of PC/Desktop hardware troubleshooting.




- Hands-on experience with printers and peripheral devices.
- Basic knowledge of computer networking and networking equipment.
- Good troubleshooting and problem-solving skills.
- Ability to work independently at multiple customer/store locations.
- Good communication and coordination skills.
- Ability to prepare service reports and maintain proper documentation.
- Experience in preventive maintenance, IMAC, rollout, and asset management activities will be preferred.

Other Requirements & Working Conditions: -

- Willingness to travel extensively across assigned locations.
- 24 7 working environment; working hours and weekly offs will be based on the roster.
- There will be no fixed Saturday/Sunday or public holiday off.
- Working on National Holidays will be compensated with double pay, as per applicable company policy.
- Public Holidays (PH) worked will be compensated with compensatory off, as per applicable company policy.
- Candidate must be flexible to work across different locations and visit multiple stores as required.

Intrested Candidate can share their cv on:[email protected]/(phone hidden)

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