Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring
Identify performance related issues, develop an action plan for improvement and implement corrective action
Required Candidate profile
Sales Operations Exp is a must
Should be a TL/AM on papers for 1+yrs
Positive with Attrition, Shrinkage, Abesenteeism
Domain: Hospital, Hospitality, insurance