Design, develop, and implement ServiceNow ITOM modules including:

Discovery

Service Mapping

Event Management

Orchestration

CMDB (Configuration Management Database)

Configure and maintain MID Servers, Discovery schedules, and patterns.

Implement and manage Service Mapping for business services and applications.

Integrate ServiceNow with third-party monitoring tools (e.g., SolarWinds, Dynatrace, Splunk).

Work on Event Management including alert correlation, event rules, and dashboards.

Ensure CMDB health by managing:

Data normalization

Data reconciliation

CI relationships

Develop workflows, business rules, and scripts using:

JavaScript

Glide APIs

Troubleshoot and resolve issues related to ITOM modules.

Collaborate with cross-functional teams (ITSM, SecOps, DevOps).

Participate in upgrades, patching, and platform enhancements.

Required Skills:

Strong experience in ServiceNow ITOM modules

Hands-on with:

Discovery & Service Mapping





CMDB & CSDM model

Event Management

Knowledge of:

REST/SOAP integrations

MID Server setup and troubleshooting

Cloud technologies (AWS, Azure preferred)

Good scripting skills in JavaScript

Understanding of ITIL processes

Preferred Qualifications:

ServiceNow Certifications:

Certified System Administrator (CSA)

Certified Implementation Specialist ITOM

Experience with:

Cloud Discovery

Kubernetes / Containers

Automation & orchestration tools

Soft Skills:

Robust problem-solving and analytical skills

Good communication and stakeholder management

Ability to work independently and in a team

Nice to Have:

Exposure to DevOps tools (Jenkins, Git)

Knowledge of AIOps / Predictive Intelligence

Experience in large enterprise environments

📌 ServiceNow Developer ITOM (Mumbai)
🏢 Contactx Resource Management
📍 Mumbai