- Design, implement, and maintain IT Service Management (ITSM) processes using ITIL framework.
- Integrate CMDB with ServiceNow platform to ensure accurate asset tracking and configuration management.
- Develop and execute ITSM workflows for incident, problem, change, and release management within the organization.
- Collaborate with cross-functional teams to identify areas for process improvement and optimize IT operations.
Job Requirements :
- 12-24 years of experience in IT Services & Consulting industry.
- Robust understanding of Configuration Management Database (CMDB) integrations with ServiceNow Discovery.
- Experience in implementing ITSM solutions using ITIL best practices.
📌 CMDB (Mumbai)
🏢 Freelancer
📍 Mumbai
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