Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime thru the key account planning.

Strategic Account Management:

- Manage the key Account Planning
- Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
- Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
- Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
- In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to current sales that will turn into long-lasting relationships
- Steer the business and negotiate the correct solution is taken and delivered to the customer.

Operations:

- In collaboration with stakeholders,



define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
- Steer the business and ensure the correct solution is delivered to customers in a timely manner.
- Serve as contact point for key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Prepare regular customer analysis to internal and external stakeholders using key account metrics/process.
- Support your team members with coaching, training, and identifying revenue opportunities.

KEY EXPERIENCES IN:

- Managing several customers (Account Management)
- Selling solution to customers (Negotiating)
- Multi-tasking (Adaptability)
- Working with CRM (Salesforce Engage) (Customer Relationship Management)

📌 Account Manager (Mumbai)
🏢 Michelin
📍 Mumbai