•5+ years of experience in BPO / Call Center operations
• 2+ years of experience managing Supervisors / Team Leaders
• Solid experience in team handling & performance management
• Hands-on experience with KPI, SLA, productivity & quality management
Required Candidate profile
• Strong escalation & stakeholder-management skills
• Experience in Travel Process is mandatory
• Must have good knowledge of travel Software's (GDS, Amadeus)
• Excellent communications Skills
Perks and benefits
To apply contact at (phone hidden) / (phone hidden)