This position is open with Bajaj Finance Ltd. Culture Anchor: Work Hard - Consistently puts in effort. Plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with organization's policies. Act with Integrity.
Duties and Responsibilities
- Meeting and exceeding business goals/targets in different products i.e., Loans & Insurance bundled/Non-Bundled through Lead fulfilment and Field Activity on existing Data Base. Manage, control and own all channels businesses.
- Recruit, retain, manage and build a productive team of Off Roll employees.
- Maintain delinquency on the portfolio, in line with the Product Segment.
- Take care of customer escalations and complaints.
- Monitor and measure key conversion, productivity and data penetration metrics.
- Learning and understanding of CRM and lending system - Salesforce.com and Finnone is must.
- Effectively engage with Credit,
Operations and Risk teams.
- Hygiene Management - This forms the crucial part of car refinance business - effective monitoring and PDD collection.
- Tracking cases at every stage to have better control.
Required Qualifications and Experience
- Graduates with relevant experience of 2-3 years in direct or channel sales in loans. Experience in Insurance will be an added advantage.
- Ensure to update status within 24 hrs of lead received.
- Ability to recruit FOS through different channels.
- Maintain a pickup percentage as per the metric.
- Maintain FOS productivity as the metric.
- Excellent team handling and problem resolving ability.
- Good hands on experience and knowhow for working on Data Management and MS Office.
- A positive team leader to handle the team and achieve the set target.
- Exceptionally high motivational levels and needs to be a self-starter.