- Handle inbound international calls from customers, resolving their queries and concerns in a timely and professional manner.
- Provide excellent customer support by listening actively, empathizing with customers' issues, and offering solutions or alternatives when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Escalate complex issues to senior team members or supervisors as needed.
Job Requirements :
- 6 months -4 years of experience in an international voice process environment (BPO/call center).
- Strong communication skills for handling inbound calls from diverse cultures and languages.
- Ability to work effectively in a fast-paced workplace with multiple priorities simultaneously.
📌 Customer Service Associate (Chennai)
🏢 Sutherland
📍 Chennai
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