- Expert knowledge and Proven experience in handling complex Mac-related technical issues
• Demonstrated success working in third-level or specialist support environments
• Experience with ticket-based support systems and SLA-driven environments
Technical Skills
• Solid knowledge of macOS operating systems, hardware, and common enterprise applications
• Proficiency with ServiceNow (or similar ITSM tools) for incident management and knowledge base maintenance
• Familiarity with Mac management tools (such as Jamf, Apple Remote Desktop, or similar MDM solutions)
• Ability to perform remote troubleshooting and basic Mac system maintenance
• Basic scripting knowledge or ability to execute pre-documented maintenance scripts
• Experience with log analysis and diagnostic tools for macOS