1. Manage customer relationships, queries, complaints, and escalations.
2. Handle key accounts and understand customer business requirements.
3. Drive customer satisfaction, retention, loyalty, and business growth.
4. Collect customer feedback and coordinate with internal teams for improvements.
5. Track customer satisfaction, retention, and revenue performance.
6. Monitor market trends, competitors, and customer needs for new opportunities.
Preferred candidate profile
1. Graduate or Postgraduate
2. Experience in Customer Relationship Management or Account Management.
3. Excellent communication, negotiation, interpersonal, and problem-solving skills.
4. Robust customer-focused approach with good relationship-building abilities.
5. Proficiency in MS Excel and CRM/analytics tools.
6. Understanding of sales, marketing, customer retention, and loyalty strategies.
7. AI Fluent & comfortable working with AI Tools.