Hiring For: Namaste Dwaar

Location: Muzaffarnagar

Department: Guest Experience

Positions:

Guest Experience Executive

Guest Experience Manager

About Namaste Dwaar

Namaste Dwaar is a resort property under Autoveer Hospitality, focused on delivering a warm, refined, and memorable hospitality experience to every guest. We are looking for smart, well-spoken, confident, and guest-oriented professionals who can represent the property with professionalism and ensure that every guest interaction reflects the standards of Namaste Dwaar.

1. Guest Experience Executive

- 2-3 years of relevant experience in guest relations, guest experience, hospitality, luxury hospitality, resort operations, or a similar customer-facing role.
- Candidates with relevant experience in hotels, resorts, clubs, restaurants, or premium service environments will be preferred.

Compensation: 22,000 25,000 per month

Shifts:

- Morning Shift
- Evening Shift

Key Responsibilities:

- Welcome guests warmly and ensure a smooth and personalized arrival experience.
- Act as a key point of contact for guests throughout their stay.
- Understand guest requirements, preferences, and expectations and ensure timely assistance.
- Handle guest queries, requests, feedback, and concerns professionally.
- Coordinate with Front Office, Housekeeping, Food & Beverage, Operations, and other departments to ensure seamless guest service.
- Conduct regular guest interactions and proactively identify opportunities to improve the guest experience.
- Assist in resolving guest complaints with patience, professionalism, and a solution-oriented approach.
- Ensure VIP, repeat,



and special-occasion guests receive appropriate attention and personalized service.
- Follow up with guests to ensure satisfaction and closure of requests.
- Maintain a professional and welcoming presence throughout the property.
- Support the Guest Experience Manager in maintaining service standards and guest satisfaction.
- Maintain records and communicate relevant guest feedback to the management team.

Candidate Profile:

The ideal candidate should be:

- Smart, presentable, and well-spoken.
- Confident and comfortable interacting with guests.
- Polite, courteous, and naturally hospitable.
- Strong in verbal communication and interpersonal skills.
- Able to remain calm and professional while handling difficult situations.
- Proactive, attentive to detail, and solution-oriented.
- Passionate about hospitality and delivering excellent guest experiences.

2. Guest Experience Manager

- 5-6 years of relevant experience in guest experience, guest relations, hospitality, front office, luxury hospitality, resort operations, or a similar managerial/customer-experience role.
- Experience in a reputed hotel, resort, luxury hospitality workplace, or premium service organization will be preferred.
- Female candidates are preferred for this position.




- Male candidates may also apply.
- Mature/senior-aged women with strong hospitality and guest-handling experience are particularly preferred.

Compensation: 50,000 70,000 per month

Key Responsibilities:

- Lead and manage the overall Guest Experience function at Namaste Dwaar.
- Establish and maintain high standards of guest service and guest satisfaction.
- Personally interact with guests and ensure a warm, personalized, and memorable experience.
- Manage guest feedback, complaints, special requests, and service recovery.
- Proactively identify guest concerns and ensure timely resolution.
- Monitor guest satisfaction and identify areas for improvement across the property.
- Train, guide, and mentor the Guest Experience team to maintain consistent service standards.
- Handle escalated guest complaints and sensitive situations with maturity, empathy, and professionalism.
- Conduct regular property and guest-area rounds to proactively identify service gaps.
- Support management in developing and implementing initiatives to enhance the overall guest journey.

Candidate Profile

The ideal candidate should be:

- Smart, highly presentable, confident, and exceptionally well-spoken.
- Mature, composed, and highly professional in guest interactions.
- A natural leader who can guide and motivate a guest experience team.
- Highly attentive to detail and proactive in anticipating guest needs.
- Strong in problem-solving, service recovery, and conflict resolution.
- Capable of coordinating effectively across multiple departments.

📌 Guest Experience Manager - Resort (Muzaffarnagar)
🏢 Autoveer
📍 Muzaffarnagar