Essential:

- Good understanding of Windows 11 enterprise setting and UI (User profile, email configuration, Appl installing)
- 2-4 year s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook
- Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration)
- 1-2 years experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.)
- 1-2 years experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.)
- Basic knowledge of ITIL framework (V3.0 foundation would be added advantage)
- Clear understanding of Network and Server fundamentals.
- Logical frame of mind to articulate and troubleshoot new issues.

Preferred:

- Experience in supporting enterprise applications like Oracle EBS will be added advantage
- Knowledge of installing and support of Studio.Net, Visio would be added advantage
- Working with ServiceNow
- Working with Mac OS

Behavioral Skill Sets

- Excellent verbal and written communication




- Ability to execute assigned tasks independently and work as team player
- Ability to follow work process completely and correctly
- Document and enhance efficiency and user experience for work processes

Responsibilities:

- Attending IT service desk calls and following appropriate procedures
- Providing Level - 1 2 technical support around Windows, Office, VPN, Telephony, Server infrastructure, Enterprise applications etc.
- Follow and create knowledge articles to document resolutions.
- Proactively monitor key parts of infrastructure and provide initial troubleshooting support.
- Ensure user satisfaction
- Working in 24x7 Environment.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Desk Analyst (India)
🏢 Altera Digital Health
📍 India