This position is open with Bajaj Finance ltd. Culture Anchor: Work Hard - Consistently puts in effort. Plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with organization's policies. Act with Integrity.
Duties and Responsibilities
- Responsible for sales activities through call-center for Banking / non-banking products.
- Campaign management for call-centre.
- Data Management & Vendor management.
- Managing growth and profitability of Personal Loan & Telebinding Channel in PLCS.
- COA management.
- Conceptualize and develop promotional campaigns for all the channels.
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity.
- Initiate and lead various process enhancement and system development projects for both the channels.
- Identify process improvement areas and re-engineer the existing processes to bring efficiency and reduce cost.
- Monitoring performance and suggest corrective action for: Key business metrics; Product and portfolio performance; Employee Call Centre teams productivity; Compliance, policies, guidelines & processes.
- Resolve all customer escalation and queries related to both the channels.
- Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA.
- Understanding of campaign management in Dialer.
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements.
- Tracking all important matrix of business on a regular basis.
- Initiate request and coordinate with IT & COE for any recent requirement related to system enhancement.
- Need to have excellent Excel and PowerPoint skills.