- Meeting and exceeding business goals/targets in different products, i.e. loans and insurance bundled/non-bundled, through lead fulfilment and field activity on existing data base.
- Manage, control and own all channel businesses.
- Recruit, retain, manage and build a productive team of off roll employees.
- Maintain delinquency on the portfolio, in line with the product segment.
- Take care of customer escalations and complaints.
- Monitor and measure key conversion, productivity and data penetration metrics.
- Learning and understanding of CRM and lending system - Salesforce.com and FinnOne is must.
- Effectively engage with credit, operations and risk teams.
- Hygiene management - this forms the crucial part of car refinance business - effective monitoring and PDD collection.
- Tracking cases at every stage to have better control.
Required Qualifications and Experience
- Graduates with relevant experience of 2-3 prior work experience of direct or channel sales in loans. Experience in Insurance will be an added advantage.
- Ensure to update the status of lead received.
- Ability to recruit FOS through different channels.
- Maintain a pickup percentage as per the metric.
- Maintain FOS productivity as the metric.
- Excellent team handling and problem resolving ability.
- Valuable hands on experience and knowhow for working on data management and MS Office.
- A good team leader to handle the team and achieve the set target.
- Exceptionally high motivational levels and needs to be a self-starter.