About the Role
Bolster is hiring a Customer Success Engineer (CSE) to provide hands-on technical guidance and support to our existing, directly-sold customers - helping them onboard, implement, and get ongoing value from Bolsters platform. This role is scoped entirely to Bolsters own direct customers, but in certain circumstances, may also engage with channel partners.
This is an earlier-in-career, growth-oriented technical position. The product depth and customer-facing skills you build here are the same foundation the TAM role is built on - this CSE role is intentionally designed as our internal feeder track into TAM or a Solutions Engineering role.
Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.
What Youll Do
- Lead technical onboarding and implementation for new and existing direct Bolster customers.
- Configure integrations, APIs, and platform settings - across domain, social media, app store, marketplace, and dark web monitoring and takedown workflows - to match each customers setup.
- Run technical training sessions and product demos as customers ramp up or adopt new capabilities.
- Provide hands-on troubleshooting for product issues, partnering closely with Support, Security Operations and Engineering to resolve them.
- Work side-by-side with Customer Success Managers on customer calls as the technical point of contact.
- Track common technical questions and friction points and feed them back to Product and Documentation.
- Build deep product knowledge across Bolsters capabilities.
What Were Looking For
- 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar) - or a strong technical foundation from education or internships and a explicit interest in moving into customer success.
- Comfortable learning a product quickly and explaining it clearly to non-technical customers.
- Strong written and verbal communication skills.
- Detail-oriented and organized; comfortable managing multiple customers and open items at once.
- Genuinely growth-minded - interested in building toward a Technical Account Manager or Solutions Engineering role over time, not just staying in a single-product support seat.
- Preferred: basic familiarity with APIs, web/DNS concepts, or integrations - willingness to learn quickly matters more than existing depth.
- Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk.
- Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting.
$80,000 - $140,000 a year
This range reflects the anticipated base salary for candidates hired to work in California. Actual compensation will be determined based on factors including, but not limited to, relevant experience, skills, qualifications, education, geographic location (where applicable), and business needs. This position may also be eligible for incentive compensation, equity, and a comprehensive benefits package.
Why Join Bolster
Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world s top brands and millions of consumers.
Our culture values collaboration, curiosity, and ownership - every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun.
Learn more about our cultural values: bolster.ai/about-us
What we offer:
-Excellent medical, dental, and vision insurance
-Flexible time off + paid holidays.
-Equity + 401(k) plan
Equal Opportunity Employer
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Success Engineer (India)
🏢 Bolster
📍 India