- Manage a team of sales professionals to achieve monthly targets in credit card sales, loan sales, and NBFC products.
- Develop and implement strategies to reduce attrition and shrinkage rates while maintaining high service levels.
- Analyze key performance indicators (KPIs) such as AHT, KRA, SLA, and KPI to identify areas for improvement in BFSI operations.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction.
Job Requirements :
- 4-15 years of experience in banking sales or related field.
- Robust knowledge of banking products including credit cards, loans, and NBFC services.
- Proven track record in managing teams to achieve sales targets while controlling costs.