Job Summary

- Manages banking relationship with 650 families within the geographic area of control by offering full range of banking services
- Directly responsible to acquire new customers for Group Lending (GL) business and servicing existing customers
- Upsell loans to right customers and family members based on requirement and capacity to repay
- Offer and onboard Savings Accounts and other deposit products to customer, their family members and their references
- Deliver prompt customer services; be accessible to customers at all times for GL, IL and Family Banking queries
- Generate quality leads for cross-selling for third party products offered by Ujjivan Small Finance Bank.
- Provide timely loans for eligible repeat and top-up customers.
- Adherence to the defined set of processes and circulars.

Job Details

- Department: MICROBANKING
- Location: Branch
- TYPE OF POSITION: Full-time
- REPORTS TO: Assistant Customer Relationship Manager
- Reporting INTO: NA

Size of the Role

- Portfolio Managed-
- Customers handled-
- Number of portfolio products- Group Loan, Individual Loan, CASA, TD and TPP products

Key Duties Responsibilities of the Role

Business/Financials

- Meet the set targets on Group Loans (GL) in terms of open market acquisition and repeat GL loans
- Convert GL customers,



family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance
- Actively source term deposits (FD and RD) from Family members of GL customers
- Offer suitable Insurance products to customer and family members to provide adequate insurance coverage
- Identify, process and refer GL customers who can be potentially given Individual loans either unsecured / secured
- Share customer insights/product related feedback with the ACRM

Customer

- Ensure customers and Family members are educated about entire bouquet of banking products (Loans - GL, IL, Secured, Deposits Insurance) offered by Ujjivan
- Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services
- Ensure timely insurance claim settlement for his/her customers
- Resolve customer queries pertaining to GL, IL Family Banking within specified timelines

Internal Process

- Identify and conduct surveys of recent working areas for group formation and conducts projection meeting for GL and Family Banking
- Group Loans: Fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training (CGTs)

Location - Valsad,Bharuch,Vadodara,Malwan,Anklav,Petlad,Chikhli,Patan,Dholka,Kheda,Vadali

📌 Customer Relationship Officer (Valsad)
🏢 Ujjivan Small Finance Bank
📍 Valsad