- Lead the development of Contact Center AI solutions using Dialogflow, ensuring seamless integration with existing systems.
- Collaborate with cross-functional teams to design and implement innovative contact center strategies that drive business growth.
- Provide technical guidance on AI-powered chatbots, voice assistants, and other emerging technologies to improve customer engagement.
- Develop and maintain relationships with key stakeholders to understand their needs and preferences for contact center services.
Job Requirements :
- 7-12 years of experience in IT Services & Consulting industry.
- Solid expertise in Contact Center AI solutions using Dialogflow or similar platforms.
- Proven track record of successfully leading projects from concept to delivery.
📌 Cloud Leader Gen AI (Mangalore)
🏢 Niveus Solution
📍 Mangalore
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