THE WORK:

- Explore opportunities to build knowledge and support the group while engaging in problem solving discussions

- This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully

- Join us in this exciting journey and contribute to a agile and supportive workplace
- Ensure production systems are available and operating according to defined service level agreements
- Drive incident and outage resolution and maintain clear communication throughout the process
- Facilitate the restoration of service to the production environment efficiently and effectively
- Establish disaster recovery procedures to safeguard operational continuity
- Maintain data retention practices in alignment with organizational standards

HERE'S WHAT YOU WILL NEED:

- Beginner proficiency in Service Desk Management
- A minimum of 0 of experience in relevant related skills
- Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

- Intermediate problem solving skills
- Beginner communication skills
- Intermediate organizational skills
- Beginner analytical thinking
- Intermediate customer service orientation
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📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru