Job Title: Engineering Manager – Customer Experience & Martech (Search, Discovery, Growth) Location: Bengaluru About Styli Marketplace: Styli is a fast-growing fashion eCommerce platform, built for the mobile-first customer. We’re transforming how young, trend-savvy customers shop online—through fast delivery, value-driven pricing, and seamless digital experiences. As we scale across markets, our Customer Experience engineering team plays a vital role in shaping high-impact, user-first journeys across discovery, purchase, and post-order touchpoints. Role Overview We are hiring an experienced Engineering Manager to lead the Customer Experience charter, with a focus on crafting intuitive, performant, and personalized experiences for our mobile and web users. You will manage a cross-functional team responsible for search, navigation, home personalization, product detail experience, and frictionless checkout—ensuring a world-class journey for millions of users. Responsibilities: Product & Platform Execution ● Lead execution of key CX verticals: home, search, product listing, PDP, checkout, account, and post-order flows. ● Drive architecture and technical direction across web and mobile platforms (Android, iOS) ● Ensure features are performant in low-bandwidth, mobile-heavy markets, and localize gracefully for Arabic and English. People Leadership ● Grow and manage a high-performing team of engineers (frontend, backend, mobile), fostering a culture of ownership and continuous learning. ● Conduct regular 1:1s, performance reviews, and career development plans. ● Collaborate closely with Product, UX, QA, and Analytics partners. Metrics-Driven Delivery ● Set and track OKRs tied to CX metrics: search conversion,



PDP bounce rate, funnel drop-offs, repeat purchase rates, and Core Web Vitals. ● Champion A/B testing, experimentation, and instrumentation to inform decisions with real user data. Customer Obsession ● Stay close to user pain points via heatmaps, user sessions, CS feedback, and local market insights. ● Partner with UX Research and Design to embed voice-of-customer into the delivery process. ● Drive initiatives to improve accessibility, localization, and personalization across the journey. Cross-Functional Collaboration ● Align with Customer Support, Product Marketing, and Growth teams to close the loop on the customer journey. ● Coordinate with Infra and Platform teams to ensure scalability, uptime, and observability of customer-facing components. Qualifications ● 10 years in software engineering, including 3-4 years managing cross-functional product teams. ● Strong frontend or mobile background with experience in frameworks like React, React Native, or Flutter. ● Strong backend development background with experience in MERN, JAVA, Python etc. ● Experience in building eCommerce or customer-facing apps for mobile-first or emerging markets. ● Deep understanding of web and mobile performance, localization (especially Arabic script handling), and up-to-date testing practices. Experience working with experimentation platforms (e.g., Firebase, Optimizely) and user analytics (e.g., Amplitude, GA, Mixpanel). ● Strong product sense and ability to translate customer needs into scalable solutions. Nice to Have ● Experience in fashion eCommerce or D2C marketplaces. ● Exposure to personalization and recommendation platforms. ● Familiarity with GCP, Kubernetes, and Elastic stack.

📌 Engineering Manager - Search, Discovery, growth (Karnataka)
🏢 STYLI
📍 Karnataka