India | Remote
Full time | UK business hours

Technical Support Engineer | Technical Support Analyst | Technical Solution Analyst | Application Support Engineer | Technical Support Consultant | EHR / EMR | SQL | Production Support

About the role Script Assist is hiring junior

Technical Support Engineers

to investigate and resolve technical and functional problems within our healthcare software platform.
We are particularly interested in candidates currently or recently working as:
Technical Support Engineer
Technical Support Analyst
Technical Solution Analyst
Associate Technical Support Consultant
Technical Support Consultant
Application Support Engineer
Application Support Analyst
Software Support Engineer
Software Specialist
Software Specialist – Support
Product Support Engineer
Production Support Engineer
EHR / EMR Technical Support Analyst
This job is deliberately designed to reach junior technical-support populations from companies such as:
eClinicalWorks
Altera Digital Health / Allscripts
Oracle Health / Cerner
athenahealth
NextGen Healthcare
PracticeSuite
MEDITECH
InterSystems / TrakCare
other EHR / EMR / HIS and enterprise SaaS vendors

eClinicalWorks uses the

Technical Support Engineer

and

Software Specialist

career family; Altera currently recruits

Associate Technical Support Consultants

for entry-level enterprise healthcare software support; Cerner has used

Technical Support Engineer

and

Technical Solution Analyst

roles.
This is

software/application support .
It is not desktop, hardware, network or generic IT support.

About Script Assist Script Assist is a UK healthcare technology company.
Our platform supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams.
The software contains interconnected:
clinical workflows
application logic
permissions
configuration
customer data
statuses
integrations
operational workflows
users and roles
When something goes wrong, the customer's description of the problem may only be the starting point.
Our Technical Support Engineers need to enjoy asking:
Can I reproduce it?
What happened immediately before the issue?
What does the data show?
Is the configuration correct?
Is this expected application behaviour?
Is the user's workflow correct?
Is another system involved?
Does the problem affect everyone or one customer?
Is this a genuine software defect?
What evidence does Engineering need?
How can I verify the fix?

What you will do You will:
Triage

technical support and application-support tickets
Investigate customer-reported software issues
Gather evidence required for diagnosis
Reproduce application problems
Analyse application behaviour




Inspect error messages and available logs
Perform basic data investigation
Use SQL where appropriate
Investigate application configuration
Identify likely root causes
Distinguish software defects from data, configuration and workflow problems
Investigate production-support incidents
Write clear reproduction steps
Document findings accurately
Escalate complex defects to Product and Engineering
Work with developers and QA engineers
Validate software fixes
Retest issues before closure
Maintain accurate incident and ticket histories
Communicate technical information clearly to customers
Build troubleshooting documentation and knowledge articles
Identify recurring issues and opportunities for automation or process improvement

Who we are looking for We are primarily targeting candidates with

0–2 years of experience .
An ideal candidate may have approximately

6–24 months

as a:
Technical Support Engineer
Application Support Engineer
Technical Support Analyst
Technical Solution Analyst
Technical Support Consultant
Associate Technical Support Consultant
Software Support Engineer
Software Specialist
Product Support Engineer
Production Support Analyst
We will also consider an exceptional fresher or graduate with solid technical aptitude.

Preferred education We strongly prefer:
B.Tech / BE Computer Science
B.Tech / BE Information Technology
Computer Engineering
BCA
MCA
BSc Computer Science
BSc IT
Electronics
another relevant technical degree
This mirrors the kind of entry-level technical profile being recruited into healthcare application support today. For example, Altera's current 0–1 year Associate Technical Support Consultant role explicitly targets technical graduates and develops them across enterprise applications, databases, interfaces, incident management and application troubleshooting.

Technical skills You do not need everything below.
Experience with some of these is particularly valuable:
SQL
relational databases
database queries
APIs
JSON
REST APIs
application logs
error logs
browser developer tools
software testing
defect reproduction
root-cause analysis
incident management
problem management
Jira
ServiceNow
Zendesk
Freshdesk
application configuration
production support
SaaS support
enterprise software support
EHR support
EMR support
HIS support




Basic knowledge of operating systems and networking can be useful when troubleshooting an application.
But infrastructure is

not the job .

Healthcare / EHR experience Particularly relevant experience includes:
eClinicalWorks Candidates who have worked as:
Technical Support Engineer
Software Specialist
Software Specialist – Support
Application Support Engineer
eClinicalWorks Technical Support Engineer compensation data also sits almost exactly around this hiring range, with Indeed currently estimating an average of approximately ₹4.83 LPA in India.
Altera Digital Health / Allscripts Candidates who have worked as:
Associate Technical Support Consultant
Technical Support Consultant
Application Support Analyst
Application Support Engineer
Altera's current junior support role involves ServiceNow tickets, application troubleshooting, logs, configuration, databases, interfaces, escalation and customer communication.
Oracle Health / Cerner Candidates who have worked as:
Technical Support Engineer
Technical Support Analyst
Technical Solution Analyst
Technical Solution Analyst I
Application Support Analyst
There are public Cerner career paths moving from

Technical Support Engineer → Senior Technical Support Engineer → Technical Solution Analyst , which is exactly the occupational family we want this advert to match.
We are also interested in equivalent junior technical-support experience from:
athenahealth
NextGen Healthcare
PracticeSuite
MEDITECH
InterSystems / TrakCare
other EHR / EMR / HIS companies
complex SaaS, ERP, fintech and enterprise software businesses

What this role is NOT This is not primarily:
desktop support
laptop repair
hardware maintenance
printer support
Windows installation
Active Directory administration
router or switch configuration
network operations
infrastructure support
NOC monitoring
generic IT service desk
If your career is mainly about supporting

devices or infrastructure , this probably isn't the right role.
If it is about investigating

software applications , we want to hear from you.

Why join Script Assist? This is designed as a strong early-career route into sophisticated software and healthcare technology.
You will work directly alongside:
Product
Engineering
QA
Support
Operations
Rather than simply forwarding technical tickets, you will learn how to investigate them properly.
Strong performers can progress towards:
Senior Technical Support
Application Support
Product Support
Technical Operations
QA
Implementation
Integrations
Business Analysis
Product
Customer Technology
If you like working out

why software behaves the way it does , this role should suit you.

📌 Technical Support Engineer – EHR / EMR Application Support (Mumbai)
🏢 Script Assist
📍 Mumbai