Key Responsibilities:

- Plan and assign daily service, installation, maintenance and complaint visits to technicians.
- Coordinate with technicians and ensure they reach customers on time.
- Track all scheduled, pending, completed and rescheduled service requests.
- Monitor technician attendance, productivity and daily performance.
- Coordinate with customers regarding service schedules and follow-ups.
- Ensure all customer complaints and service requests are resolved within the committed timeline.
- Maintain daily service records and prepare operational reports in Excel.
- Identify delays or operational issues and take immediate corrective action.
- Coordinate with the Sales, Customer Support and Management teams for smooth operations.




- Ensure proper follow-up after service completion and maintain customer satisfaction.
- Who We Are Looking ForGood communication and coordination skills.
- Strong follow-up and problem-solving ability.
- Comfortable handling multiple technicians and customer requests at the same time.
- Good knowledge of MS Excel and basic computer operations.
- Ability to work in a quick-paced setting.
- Prior experience in service operations, field operations, technician coordination, water purifier/RO, appliance service, or a similar industry will be preferred.

📌 Operation Manager (Pune)
🏢 Apsons Greentech Private
📍 Pune