We are looking for a customer-focused and technically capable Support Engineer to provide product support for complex enterprise software applications.

The role involves investigating and resolving customer-reported functional, configuration, calculation, workflow, integration, database, user-access, and performance issues. The Support Engineer will work closely with customers and internal teams, including Product Engineering, Cloud Operations, Professional Services, and Customer Success.

The ideal candidate should have experience supporting configurable enterprise web applications, robust SQL and troubleshooting skills, and excellent verbal and written communication skills.

THE OPPORTUNITY

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Provide technical and functional product support for customer-reported incidents and service requests.

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Investigate issues related to application behaviour, calculations, quotations, approvals, workflows, user access, and data processing.

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Troubleshoot application errors, failed transactions, incorrect outputs, integration failures, and performance issues.

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Review application logs,



server logs, exception traces, database findings, and integration logs to identify the cause of reported issues.

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Use SQL to validate application data, investigate inconsistencies, and support issue resolution.

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Investigate customer-specific configurations, business rules, workflows, scripts, extensions, and customizations.

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Troubleshoot integrations with external CRM, ERP, and other enterprise systems, including API, authentication, connectivity, timeout, and data-mapping issues.

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Reproduce reported issues in internal or customer non-production environments when possible.

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Determine whether an issue is caused by the application, configuration, customization, customer data, integration, or environment.

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Provide customers with clear investigation updates, workarounds, resolutions, configuration guidance, and validation steps.

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Escalate confirmed software defects to Product Engi

📌 Support Engineer (Bengaluru)
🏢 Vendavo
📍 Bengaluru