Your role at Dynatrace

Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D;, accelerate customer outcomes, and de-risk high-value enterprise deployments.

This position is not a traditional systems programmer role, but a modern z/OS systems support / diagnostics specialist focused on troubleshooting, customer impact, and cross-platform observability.

Primary Responsibilities
- Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
- Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
- Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
- Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization




- Partner with Product Management and R&D; on edge cases, diagnostics, and design feedback
- Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth
- Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer

What will help you succeed

Required Technical Qualifications
- Hands-on experience supporting IBM z/OS in production environments
- Solid working knowledge of CICS or IMS (configuration, transactions, regions)
- Proficiency with JCL, ISPF, SDSF, and core z/OS operational tooling
- Working knowledge of DB2 for z/OS, MQ, and one or more of (CTG, SOAP, z/OS Connect)
- Familiarity with RACF/ACF2 security concepts
- Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts
- Strong diagnostic and problem‑solving skills, with the ability to work through ambiguous, multi-system issues

Pref

📌 Mainframe Observability (India)
🏢 Dynatrace
📍 India