The incumbent will be strategic and tactical responsible for implementing Quality strategy and strategic operational goals to meet customer expectations for product quality, cost and delivery by optimising production quality levels and supporting operational excellence. The person will also closely work with internal and external key stakeholders, manufacturing and customers regarding technical support of their activities. Responsible for all areas of the Quality function and provide support within Operations. Lead and develop the Quality Management system, striving for best-in-class products and business practices to deliver to the customer’s expectations, managing teams and projects across the business.
Responsibilities:
- Implement the Quality assurance processes involves inhouse process, Supplier. process and Customer interface (complaint handling)
- Prepare Quality Manual,
Procedure, Control Plan, SOP/WI, Formats as per standard requirement
- Monitor and improve COPQ, initiate improvement projects for improving Outgoing Quality and differentiated customer experience
- To promote & deploy TQM concepts like 5S, QC Circles, Systematic problem-solving techniques, SPC etc.
- Up gradation and process improvements by implementing process enhancement techniques such as POKA -YOKE, KAIZEN, TPM, KANBAN
- Initiate & monitor Internal Audit Program and Supervise periodic Internal Audits to ensure effective deployment of Quality Systems & EMS
- Responsible to handle the customer complaints, investigating root cause analysis, corrective and preventive actions, Periodic monitoring and horizontal deployment of action
- Annual Quality Improvement Plan preparation and implementation to achieve Quality Targets
- Monitoring rejection analysis and taken corrective action against major cont