We're looking for a Services Operations Analyst
This role is Office Based, Pune Office
The Service Operations
Analyst will be responsible for managing key aspects of process governance and
operations for the Cornerstone Global Professional Services Operations
team. This includes activities such as reporting
& analytics, ownership and maintenance of CRM systems, and providing strategical
and tactical support to the Professional Services team. Collaboration in this
role means partnering with the Partner Success Managers, Sales, Finance, and
Technology teams to coordinate key aspects of the on-boarding and service
delivery process. The Services
Operations Analyst will also manage the day-to-day activities of new project
creation and expertise of our PSA tool.
In
This Role You Will:
- Design innovative solutions to
support Services/Partner Operations business and enable global resourcing
across North America, EMEA, APJ, and emerging markets using Operational
Excellence principles.
- Lead
the processing of customer agreements, interpret contract matter, and take




appropriate action to provision necessary changes with internal
stakeholders and partners.
- Scope and execute
project/programs aimed at garnering efficiency and overall profitability.
- Ownership and maintenance of
the CRM systems and ensuring data accuracy.
- Conduct end-to-end analytics to
identify opportunities for improvement across process, people, and
technology, specific to the global delivery and partner operations.
- Help set and refine goals with
regards to partner operations and global resourcing with both
external/internal leaders, ensuring a easy solution at scale.
- Deploy
design solutions for short (quick hits), medium (process changes), and
long-term (e.g., automation) across Services to ensure consistent,
efficient operations at scale.
- Influence
project objectives and direction with company leaders.
- Leverage
technical capabilities to orchestrate and drive solutions involving
systems and pr

📌 Services Operations Analyst (Pune)
🏢 Cornerstone OnDemand
📍 Pune