THE CHANCE

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Provide technical product support for customer-reported incidents and service requests.

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Investigate application errors, unexpected behaviour, performance issues, and functional failures reported by customers.

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Troubleshoot issues related to data processing, adapters, scheduled jobs, reports, search functionality, and application workflows.

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Review application logs, Java stack traces, server logs, and Oracle database findings to identify the cause of reported issues.

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Analyze Oracle SQL queries, database objects, indexes, locks, blocking sessions, and data-related problems.

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Investigate issues involving Java code, custom scripts, business logic, and customer-specific configurations.

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Reproduce reported issues in internal or customer non-production environments when possible.

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Determine whether an issue is caused by the application, database, customization, configuration, environment, or customer data.

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Provide customers with clear investigation updates, workarounds, resolutions, and validation steps.

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Escalate confirmed software defects to Product Engineering with relevant logs, screenshots, technical findings, and reproducible steps.

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Collaborate with Cloud Operations and database teams on application-server, database, infrastructure, deployment, and performance-related issues.

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Support application restarts, service recovery, patches, fixes, and post-deployment validation when required.

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Prepare Root Cause Analysis reports, Knowledge Articles, and internal troubleshooting documentation.

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Monitor assigned cases and ensure timely acknowledgement, investigation, communication, and resolution within applicable service-level targets.

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Participate in priority-incident troubleshooting calls and coordinate with internal teams until service is restored.

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Work Schedule: EMEA Support Hours

The candidate must be willing to work in a shift aligned with European business hours and participate in weekend or on-call support rotati

📌 Support Engineer (Bengaluru)
🏢 Vendavo
📍 Bengaluru