Your Role at a Glance
The Direct Order Processor is responsible for delivering exceptional customer service to both internal stakeholders and customers. This role requires clear, professional, and friendly communication to provide product information, respond to inquiries, identify potential issues, and resolve concerns efficiently and effectively. The Direct Order Processor plays a critical role in supporting customer satisfaction by ensuring accurate order processing, timely invoicing, and seamless coordination across departments.
In this role, you will manage order invoicing, review quotes, maintain detailed knowledge of Mastercam’s price list and sales policies, perform license swaps, and support customer service case management. You will collaborate closely with Sales, Technical Support, and the Digital Systems team to ensure CRM efficiency and smooth order workflows. Proficiency in CRM and accounting systems, including Salesforce and NetSuite, is required.
How You’ll Drive Success
Order Processing & Invoicing




- Accurately invoice orders in a timely manner in accordance with company policies.
- Review quotes, create orders, and email customers license codes.
- Partner with Sales to process current order requests from all buyers.
- Perform license swaps at customer request.
- Assist Technical Support with troubleshooting and replacing faulty hardware or software licensing.

Customer Service & Communication
- Respond to inbound customer service calls and monitor multiple email accounts to provide timely and accurate support to the customer.
- Address customer inquiries and complaints related to orders, licensing, products and services.
- Utilize the ticketing system to provide timely feedback to affected departments regarding service failures or customer concerns.

Sales Policy & Pricing Knowledge
- Maintain a thorough understanding of Mastercam’s current price list and corresponding Sales Policies.
- Stay informed of upcoming promotions, special offers, and pricing

📌 Direct Order Processor (Pune)
🏢 CNC SOFTWARE
📍 Pune