Job Title : L1 Support Engineer (On-Site)

Company: InstaSafe Technologies

Location : Mumbai

About InstaSafe Technologies:

InstaSafe Technologies is a leading provider of Zero Trust Network Access (ZTNA) solutions, empowering organizations with secure, seamless access to their applications and data. We are committed to innovation and customer satisfaction, delivering cutting-edge solutions that redefine network security.

Job Summary:

As Support Engineer, you will be the first point of contact for our client, providing essential technical support and troubleshooting for InstaSafe's solutions. You will work in office at the client's location, ensuring smooth operation and addressing user queries promptly and efficiently. This role requires a strong understanding of basic networking concepts, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities:

• First-Line Support: Provide initial technical support to end-users via phone, email, and ticketing system.

• Troubleshooting:



Diagnose and resolve basic technical issues related to InstaSafe's ZTNA, SSO, MFA, IAM solutions, including connectivity, authentication, and application access.

• Ticket Management: Log and track support tickets using the company's ticketing system, ensuring timely resolution and accurate documentation.

• Knowledge Base Management: Contribute to and maintain the knowledge base by creating and updating support documentation and FAQs.

• Escalation: Escalate complex technical issues to L2/L3 support teams, providing detailed information for effective resolution.

• On-Site Support: Provide hands-on support at the client's location, including hardware/software setup, configuration, and maintenance.

• Client Communication: Maintain clear and skilled communication with the client, providing regular updates on ticket status and issue resolution.

• Monitoring: Monitor system performance and identify potential issues, proactively addressing them to minim

📌 Tech Support (Mumbai)
🏢 InstaSafe Technologies
📍 Mumbai