Company Description
??We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is agile and non-hierarchical. We are looking for great new colleagues. That is where you come in
Job Description
Requirements
- 12+ years of IT experience, including 10+ years managing projects and operations within the Medical and Pharmaceutical domain.
- Proven experience leading large-scale operations and transformation programs in the pharmaceutical industry.
- Strong understanding and practical application of ITIL processes and service management frameworks.
- Experience managing ETL operations, data integration, and data-driven business processes.
- Expertise in incentive compensation operations, sales compensation programs, or incentive management strategies.
- Demonstrated experience defining, implementing,
and monitoring operational KPIs and performance metrics.
- Strong experience managing 24x7 support operations and ensuring SLA compliance.
- Excellent stakeholder management, client engagement, and business communication skills.
- Strong problem-solving, decision-making, and leadership capabilities.
- Experience working with geographically distributed and cross-functional teams.
- Ability to drive operational excellence, process optimization, and continuous improvement initiatives.
- Willingness to work from Pune office.
Responsibilities
- Manage and oversee operations projects within the Medical and Pharmaceutical domain, ensuring alignment with business objectives and strategic priorities.
- Lead end-to-end project delivery, ensuring timelines, quality standards, and operational goals are consistently achieved.
- Implement ITIL best practices to improve operational efficiency, service man
📌 Associate Director (Pune)
🏢 Nagarro
📍 Pune