Senior Process & AI Transformation Lead
Description -
In HP’s Intelligent Support Experience (ISX) Organization, we are transforming HP’s Customer Support by enabling the delivery of strategic programs through process architecture, process redesign, process intelligence, AI-enabled automation, and operational governance. We are looking for those who can work end-to-end across organizational borders and who possess the passion to help shape the future of the company. The Process, Responsible AI and Service Excellence (PRAISE) Team is looking for a Principal that is ready to contribute hands-on to the HP’s AI-infused Support strategy. If you have a lot of experience in process mapping and analysis, in lean, are not afraid to learn new technologies, and are a hands-on delivery type of individual, then we want to hear from you

This role will work closely with technical and operational teams to drive value through projects associated with process re-design and AI-based automation.



The role requires a resourceful approach to identify process subject matter experts and key stakeholders and a poised, tenacious approach to breaking down siloes and solving issues. This is a hands-on role, diving deep to understand the current situation and re-designing in detail the processes, together with all the needed governance to make the implementation of the TO-BE a success.

The standard expectations
Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of cutting-edge principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower-level employees. Routinely exercises

📌 Senior Process (Bengaluru)
🏢 Hp
📍 Bengaluru