dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

The Role

The Salesforce Sales Cloud Support Junior Analyst plays an important role in supporting the day-to-day operation, administration and continuous improvement of our Salesforce Sales Cloud platform. Working closely with CRM users, administrators, developers and business stakeholders, you'll help resolve user issues, support platform enhancements and contribute to delivering an outstanding Salesforce experience across the business.





This is an excellent opportunity for someone looking to build their Salesforce administration and CRM support expertise within a collaborative enterprise environment.

What You'll Be Doing

You'll combine technical support, Salesforce administration and stakeholder collaboration to ensure our CRM platform remains reliable, productive and user-focused.
- Provide Level 1 and Level 2 support for Salesforce Sales Cloud users, resolving incidents and service requests within agreed service levels
- Investigate, troubleshoot and resolve Salesforce issues while delivering excellent customer support
- Configure and maintain standard Salesforce functionality, including fields, page layouts, record types, validation rules, reports and dashboards
- Support user access management, including profiles, roles, permission sets and security settings
- Assist end users with Salesforce navigation, functionality and best-practice guidance
- Create and maintain user guides, knowledge articles, FAQs and support documentation
- Support use

📌 Associate Functional Analyst (Gurugram)
🏢 dunnhumby
📍 Gurugram