Operations Engineer III ( Citrix) - Chennai
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.
Core Responsibilities
- Administration and support of the enterprise Citrix environment
- Citrix server patching and lifecycle management
- Incident, problem and escalation management
- Root Cause Analysis for complex Citrix issues
- Management of Citrix-related MDP and MyDesk services
- Resolution of issues escalated from EUS and other support teams
- Performance optimisation and platform stability
- Technical documentation and operational improvements
- Participation in change implementation and maintenance activities
Technical Requirements
Must Have
- 5+ years Citrix administration experience
- Citrix Virtual Apps and Desktops
- StoreFront
- Director
- Delivery Controllers
- Machine Catalogues
- Delivery Groups
- MCS
- Citrix Policies
- Windows Server administration
- Active Directory
- Group Policy
- PowerShell
- Patching and vulnerability remediation
- Troubleshooting enterprise Citrix environments
Nice To Have
- FSLogix
- NetScaler
- Certificate Management
- Automation
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Advantages
ICON offers a competitive and compre
📌 Operations Engineer III (Chennai)
🏢 IRE
📍 Chennai
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