About Us
At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.
Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, quick-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.
If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.
Helpdesk Manager
Position Overview
The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.
The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.
The position is remote in India and with working hours 9:00am ET to 5:30pm ET or similar schedule.
Role Requirements:
- Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
- Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
- Install, configure, and maintain end-user hardware and software, inclu
📌 Helpdesk Manager (India)
🏢 BGBx
📍 India