Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Mandatory Skills
Technical Skills
- Basic understanding of Windows Operating Systems.
- Working knowledge of SQL for querying and data validation.
- Understanding of web-based applications and .NET application architecture.
- Basic knowledge of IIS and application troubleshooting.
- Understanding of networking fundamentals (DNS, ports, connectivity, HTTP/HTTPS).
- Familiarity with cloud environments and hosted applications.
- Knowledge of incident management and service request processes.




- Basic understanding of monitoring and alerting concepts.

Soft Skills
- Strong verbal and written communication skills.
- Good analytical and troubleshooting abilities.
- Ability to work effectively with business users and technical teams.
- Willingness to participate in bridge calls and incident resolution activities.
- Solid ownership and accountability for assigned tasks.
- Ability to manage multiple priorities in a fast-paced environment.
- Team player with a positive learning attitude.

Process Knowledge
- Basic understanding of ITIL/ITSM processes.
- Experience handling incidents, service requests, and user issues.
- Ability to document findings, resolutions, and operational procedures.

Good to Have Skills
Technical Skills
- Knowledge of PowerShell or Python scripting.
- Exposure to cloud platforms (Azure, AWS, etc.).
- Knowledge of application monitoring and observability tools.
- Understanding of Site

📌 Client Server Software Analyst (Pune)
🏢 Global Payment Holding
📍 Pune