Location: Sivakasi, Tamil Nadu
Position: Product Support Executive
Openings: 3
Experience: Fresher to 2 Years
Employment Type: Full-Time

About the Role

Stutzen Corporates Private Limited is looking for enthusiastic and customer-focused Product Support Executives to join our team in Sivakasi.

The ideal candidate will be responsible for assisting customers/users with product-related queries, understanding their issues, providing appropriate solutions, and coordinating with internal technical teams whenever required.

This is a good opportunity for freshers and candidates with up to 2 years of experience who are interested in customer support, product support, and IT/software products.

Key Responsibilities

- Provide product support to customers through phone, email, chat, and other communication channels.

- Understand customer queries and provide clear and accurate solutions.

- Assist customers in understanding and using product features and functionalities.

- Identify, troubleshoot, and resolve basic product-related issues.

- Record and maintain customer queries, issues, and resolutions.

- Escalate technical or complex issues to the appropriate internal team.

- Coordinate with development/technical teams to ensure timely issue resolution.

- Follow up with customers to ensure their issues are completely resolved.

- Maintain a professional, positive, and customer-friendly approach.

- Collect customer feedback and share relevant insights with the internal team.

- Prepare and maintain support reports when required.

- Continuously learn about product updates, features, and processes.

Required Skills

- Valuable communication and interpersonal skills.

- Good English communication skills – written and verbal.

- Basic knowledge of computers and software applications.

- Good problem-solving and analytical ability.





- Ability to understand customer requirements and explain solutions clearly.

- Willingness to learn new software products and technologies.

- Ability to work independently as well as with a team.

- Good time-management and multitasking skills.

- Basic knowledge of MS Office / Google Workspace is preferred.

Educational Qualification

- Any Graduate can apply.

- Candidates from BCA, B.Sc Computer Science, B.Com, BBA, BA, or other relevant disciplines are welcome.

- Freshers are encouraged to apply.

Experience

- Freshers: Eligible

- Experienced: 1–2 years in Product Support, Customer Support, Technical Support, Software Support, or a similar role.

Compensation

During Training / Probation

- Freshers: ₹7,000 per month

- Candidates with 2 years' experience: ₹10,000 per month

After Training / Probation

- Salary Package: ₹25,000 per month

Final salary and confirmation will be based on performance and company policy.

Why Join Stutzen?

- Opportunity to work in an IT/technology environment.

- Structured product and process training.

- Opportunity to develop customer-support and technical-support skills.

- Exposure to software products and real-world customer requirements.

- Career growth opportunities based on performance.

Ideal Candidate

We are looking for candidates who are patient, customer-focused, eager to learn, good at communication, and interested in building a career in Product/Customer Support.

If you are a fresher or have up to 2 years of experience and are looking for an opportunity to start or grow your career in IT Product Support, we would love to hear from you.

Apply Now

Position: Product Support Executive
Openings: 3
Location: Sivakasi
Experience: 0–2 Years
Training/Probation: ₹7,000 – ₹10,000/month
Post-Probation Package: ₹25,000/month

📌 Product Support Executive (Sivakasi)
🏢 STUTZEN
📍 Sivakasi