**Company Description** Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of 19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets. ?ContiTech?is one of the world's leading material experts for industry applications. The Continental?group sector?offers its customers reliable,?safe?and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above?the ground, in industrial environments, for the food sector and the furniture industry. With about?20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0?billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America. **Job Description** We are looking for a proactive and customer-focused **Customer Order Management Specialist** to join our Supply Chain team. In this role, you will be responsible for ensuring excellent order execution, maintaining strong customer relationships, managing EDI communications, and supporting continuous improvement initiatives. You will act as a key interface between customers, service providers, and internal functions to ensure seamless order fulfillment and high service performance. + Manage the end-to-end customer order process, ensuring accurate order entry, confirmation, and fulfillment in line with agreed service levels. + Ensure On-Time-In-Full (OTIF) delivery performance and proactively resolve order-related issues to maintain high customer satisfaction. + Serve as the primary point of contact for customers on all order management and delivery-related inquiries. + Coordinate closely with Sales, Supply Chain, Manufacturing, Logistics, Warehousing, and external service providers to ensure seamless order execution. + Maintain accurate customer, order, and scheduling data within SAP and related systems,



including EDI transactions. + Monitor and manage EDI communications, including inbound messages, ASN transmissions, and onboarding of new EDI connections in collaboration with IT. + Track, analyze, and report key operational KPIs while driving continuous process improvements. + Ensure compliance with customer agreements, company policies, quality standards, and applicable regulatory requirements. + Participate in cross-functional projects, digitalization initiatives, and continuous improvement activities that enhance customer experience and operational excellence. **Qualifications** ? Minimum technical or commercial education i.e. Degree in Engineering / Technology / Sales and Marketing. ? Solid customer orientation & communication skills ? Good know-how regarding the common SCM tools and methods ? Good analytical skills ? 2-3 year of Experience in customer service, helpdesk, service center management, or comparable would be a plus ? Experience in order management, demand fulfillment processes and efficient system operations (e.g. in SAP) would be a plus **Additional Information** The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a valuable work-life balance with extra benefits such as: + Training opportunities + Mobile and flexible working models + Sabbaticals and much more... Sounds interesting for you? Click here to find out more. (https://www.continental.com/en/career/working-at-continental/benefits/) Diversity,



Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation. Ready to drive with Continental? Take the first step and fill in the online application. EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at (phone hidden). This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

📌 Customer Order Management Specialist Automotive (Pune)
🏢 ContiTech
📍 Pune