We are seeking an experienced Account Manager to join our Software Delivery team in Pune. In this role, you will be the primary bridge between our customers and internal delivery teams. You will set and manage client expectations in the context of software delivery, build transparent, long-term relationships with financial institutions, and identify strategic growth opportunities for the sales team.
Key Responsibilities
- Client Expectation Project Alignment: Work closely with Technical Project Managers (TPMs) to provide inputs for full project schedules while setting, handling, and maintaining transparent client expectations.
- Customer Relationship Management: Partner directly with customer teams to understand their priorities and pain points, building lasting relationships that expand overall engagement.
- Routine Engagements:
Host daily stand-up meetings with key customer management teams and lead weekly project status update meetings across all account projects.
- Account Expansion: Work across the customer organization to identify teams or areas not currently in scope and help bring them into the active engagement.
Requirements Skills
- Domain Experience: 6+ years of total experience with a robust background in Payment Systems and the Indian payments ecosystem.
- Technical Background: Prior hands-on experience in software development during your career, alongside a track record in project and account management.
- Stakeholder Engagement: Proven ability to build relationships with financial institutions, banks, and senior management up to the CXO level.
- Education Certifications: BE/B.Tech, ME/M.Tech, or MCA. PMP or equivalent certifications are highly preferred.