Strategic Leadership

- Develop and implement business strategies to achieve revenue, profitability, and market share goals.
- Identify and capitalize on growth opportunities in both domestic (India) and global markets.
- Align company operations with customer-centric strategies, ensuring the ideal customer profile (ICP) is effectively targeted.

Sales and Marketing Leadership

- Drive the sales and marketing teams to deliver consistent revenue growth.
- Build and optimize go-to-market (GTM) strategies tailored for DoubleTick.io s offerings.
- Lead high-value partnerships and collaborations to enhance brand positioning.

Operational Excellence

- Oversee day-to-day operations, ensuring efficiency and scalability across all business functions.
- Ensure robust systems are in place to monitor KPIs and performance metrics.

Team Management

- Build, lead, and mentor high-performing teams across sales, marketing, operations, and customer success functions.
- Foster a culture of accountability, collaboration, and innovation.

Financial Oversight

- Manage budgeting, forecasting, and financial planning to ensure sustainable growth.
- Optimize costs while driving revenue through strategic initiatives.

Customer Success and Retention





- Enhance customer experience through product innovation and service excellence.
- Work closely with the product team to ensure alignment with market needs and customer feedback.

Key Qualifications:

- MBA or equivalent advanced degree in Business, Marketing, or related fields.
- 8+ years of experience in leadership roles, preferably in SaaS, technology, or CX-driven environments.
- Solid understanding of the WhatsApp API ecosystem and CX solutions is a significant advantage.
- Proven ability to develop and execute GTM strategies for B2B SaaS products.
- Exceptional communication, negotiation, and stakeholder management skills.
- Data-driven decision-making approach with a sharp focus on metrics and results.

Preferred Traits:

- Entrepreneurial mindset with a track record of scaling businesses or teams.
- Deep understanding of customer acquisition, retention, and upselling strategies.
- Experience in selling to SMBs and large enterprises in Indian and global markets.
- Passion for CX and driving meaningful impact for customers.

Skills: Team Management, Customer Retention, Operational Excellence, Financial Operations, Financial Planning

Experience: 8.00-13.00 Years

📌 Business Head (Mumbai)
🏢 Double Ticks
📍 Mumbai