Cisco CVP / IVR Developer

Openings: 2

Location: Offshore / Remote

Experience: 5–8 Years

Start: Immediate

Work Mode: Remote / Offshore

Priority: Very High

Job Summary

We are looking for an experienced Cisco CVP / IVR Developer to develop, enhance, and support Cisco CVP-based IVR applications and customer self-service call flows. The candidate should have strong hands-on experience with CVP, VoiceXML, Java/J2EE, UCCE/ICM, SIP, APIs, and SQL.

Key Responsibilities

- Design, develop, test, deploy, and maintain Cisco CVP/IVR applications.
- Develop and enhance customer self-service call flows.
- Integrate IVR applications with REST/SOAP APIs, databases, and enterprise applications.
- Work with speech recognition, DTMF, call routing, and voice interaction flows.
- Troubleshoot and resolve production issues related to CVP/IVR applications.
- Analyze call flows, logs, and system behavior to identify and resolve defects.
- Participate in code reviews, releases, deployments, and application maintenance.
- Prepare and maintain technical documentation.
- Collaborate with business, QA, infrastructure, and contact-center teams.




- Follow Agile development practices and established CI/CD processes.

Required Technical Skills — Top 8

1. Cisco CVP (Customer Voice Portal)
2. IVR / VoiceXML
3. Java / J2EE
4. Cisco UCCE / ICM
5. SIP / VoIP
6. REST / SOAP Web Services
7. SQL / Database Integration
8. Git / CI-CD

Preferred Skills

- Cisco Contact Center technologies
- Speech-enabled IVR
- DTMF and call-routing technologies
- Production support and troubleshooting
- Agile/Scrum
- CI/CD and release management
- Experience integrating IVR with enterprise applications

Candidate Profile

- 5–8 years of relevant development experience.
- Robust hands-on experience developing Cisco CVP/IVR solutions.
- Strong programming experience in Java/J2EE and VoiceXML.
- Experience with UCCE/ICM and SIP environments.
- Strong API and database integration experience.
- Able to troubleshoot production issues independently.
- Available to join immediately.
- Comfortable working remotely/offshore with business-hours overlap.

📌 Cisco CVP / IVR Developer (India)
🏢 Info way Solutions
📍 India