What You'll Own:

- Strategy & Outcomes: Own the P&L;, delivery, quality, and success metrics of the VIP service team
- Customer Obsession: Be close to the customer. Understand HNI segments across communities and design services that feel personal, empathetic, and premium
- Speed & Scale: Deliver results in a quick-paced, high-growth environment. Plan for rapid team expansion without compromising quality
- Sales Leadership: Own and exceed quarterly & annual sales targets with your team.
- Experience in value + volume selling is key
- Process Excellence: Leverage data to remodel service processes. Drive CSAT, AHT, Quality Scores, SLA, Shrinkage & Attrition down
- Tech + Innovation: Champion tech solutions to improve service quality and reduce productivity waste.

What We're Looking For:





- At Shaadi.com, you won't just manage a team. You'll be shaping how thousands of
- families find their perfect match.
- This is a strategic, high-visibility role where your decisions directly impact business
- growth and member happiness.
- 4-7 years of relevant experience with team management, preferably in Internet industry.
- Exposure to value & volume selling is a must.
- Good Understanding of Quality metrics and process improvements.
- Drive performance management by applying and implementing best in class performance
- metrics.
- Bachelor's Degree.

📌 International Service Manager (Mumbai)
🏢 Talento Joias
📍 Mumbai