Salary will be decided based on the candidate's profile and interview performance.
PF: Optional for freshers. Candidates who have PF from previous employment are required to opt for PF.
Candidate Requirements
- Fresher to 2 years of experience can apply
- Excellent English communication and writing skills
- Minimum typing speed of 30 WPM
- Eligible qualifications: B.Sc., B.Com., B.A., MBA
- Not eligible: B.Tech, M.Tech, MCA, BCA
- Candidates currently pursuing their degree are not eligible
- Immediate joiners only
- Mandatory educational documents:
- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet / Provisional Certificate
Preferred Qualifications
- Prior experience in chat-based customer support
- Exposure to Healthcare, Insurance, or Managed Care processes
- Familiarity with CRM tools or chat platforms
- Excellent typing speed and accuracy
Key Responsibilities
- Handle inbound customer interactions through chat professionally and empathetically
- Understand customer concerns and provide accurate and timely resolutions
- Maintain quality, productivity, and customer satisfaction metrics such as CSAT/NPS
- Document chat interactions accurately in internal systems
Benefits & Other Information
- Two-way cab facility from designated nodal points within a 40 km radius
- Last-minute pickup/drop requests outside designated routes cannot be accommodated
- Meals will not be provided
- One month of training at the client site, followed by deployment into production
Significant Instructions
Please carry the following for the interview:
- Updated hard copy of your resume
- One Government-issued ID card
- Write HR Name: Manoj Pawan on the top of your resume
For any concerns or queries, please contact:
Please review the above details carefully and confirm your availability for the interview.