Role Type: L2 Engineer with knowledge of both Linux and Windows to provide onsite administration and day-to-day operational support.
Job description :
· Responsible for the day-to-day administration, monitoring, maintenance, troubleshooting and operational support of Linux and Window servers in production and non-production environments.
· Perform routine health checks of servers, services, CPU, memory, disk, filesystem, and network utilization.
· Troubleshoot server availability, performance connectivity and application-related issues.
· Coordinate with application, database, network, storage, OEM,
Vendors and virtualization teams for issue resolution.
· Analyze system logs and identify root causes
· Respond to incidents/tickets within defined SLA.