About the Role:

We are looking for an experienced Research & Delivery Manager – Telecom & Market Intelligence to join our Market & Competitive Intelligence team. The role will involve tracking the telecom and technology landscape, analysing competitors and market developments, and converting large volumes of information into meaningful, decision-ready insights.
The ideal candidate should have a strong understanding of the telecom ecosystem and experience in market intelligence, competitive intelligence, strategic research, or technology research.

Key Responsibilities:

1. Daily Intelligence & Newsletters AI Analyst Driven
● AI automatically generates titles, summaries, and key highlights for relevant news articles
● Analysts review, refi ne, and curate content to ensure accuracy, relevance, and alignment with Ericsson priorities
● Combines speed of AI with expert validation, delivering high-quality intelligence at lower effort
● Daily newsletters covering customers, competitors, and key telecom themes
● Supports editorial control and approval workfl ows with Ericsson teams

2. Competitor Intelligence Profiles AI Analyst Driven
● AI aggregates and structures data on competitors, including company overview, offerings, financials, and recent developments.
● AI-assisted extraction of key metrics, business events, and strategic signals from multiple sources.
● Analysts validate, synthesize, and contextualize insights to highlight competitor strategy, positioning, and implications for Ericsson.
● Quarterly profi les delivered in executive-ready PowerPoint format Combines automated data extraction with expert analysis to deliver high-quality, decision-ready competitor insights efficiently.

3. Portal Analytics & Reporting:
- Monthly reports on:
- User engagement (views, clicks,



time spent)
- Newsletter performance (open rates, CTRs)
- Insights and recommendations to
● Improve content relevance
● Increase engagement
- Bi-weekly status updates on
- Portal content
- Newsletter quality
- Overall program performance

4. Interactive dashboards:
● Contify offers inbuilt dashboards, which are refreshed regularly based on the latest available data, subject to availability in the public/secondary domain.
● Customer Tracker: Quarterly tracking of key CSP metrics including subscribers, churn, ARPU, revenue, EBITDA, opex, capex, and free cash fl ow
● RAN & Core Market Share: Periodic updates on global competitive landscape based on revenue share across RAN and Core segments
● Auto-updated Financials: Integration of dynamically updated company fi nancials to provide near real-time visibility into key metrics

Qualification & Requirements:
● 6–8 years of experience in Market Intelligence, Competitive Intelligence, Business Research, Technology Research or a related field.
● Strong understanding of the telecom and technology ecosystem.
● Experience working with or analysing CSPs, network vendors and/or hyperscalers.
● Positive understanding of areas such as 5G, Open RAN, AI, private networks and digital infrastructure.
● Strong research, analytical and information-synthesis skills.
● Experience in competitor analysis, benchmarking and market trend analysis.
● Ability to identify relevant signals from large volumes of information and translate them into actionable insights.
● Experience creating executive-level reports, presentations and competitor profi les.
● Familiarity with AI-powered research or market intelligence platforms is an advantage.
● Strong written and verbal communication skills.

📌 Research & Delivery Manager (Gurugram)
🏢 Contify
📍 Gurugram