Job Description

Responsible for the technical ownership of ServiceNow Platform development and operations and strategic ITSM initiatives, ensuring reliable platform services while driving ITSM.D, CMDB, automation, and ServiceNow AI capabilities.

- Ensure reliable ServiceNow Platform and ATF operations while minimizing business-impacting disruptions.

- Deliver platform releases, upgrades, enhancements, and technical improvements within agreed quality and timelines.

- Establish and enhance CMDB, ServiceNow AI, and automation capabilities to improve efficiency and reduce manual effort.

Roles & Responsibilities:

- Lead ServiceNow Platform operations and ensure availability, reliability, and performance of critical services.

- Own technical resolution of complex platform issues, recurring incidents, and production problems through root-cause analysis and preventive actions.

- Lead ATF and Redline support activities, including automated regression testing and release validation.

- Plan and coordinate platform releases, upgrades, patching, cloning, instance migrations, and production deployments.

- Provide technical leadership for ServiceNow development, configuration, integrations,



and platform enhancements.

- Drive technical activities related to ITSM.D transition and transformation initiatives.

- Lead CMDB improvements covering data quality, CI relationships, integrations, governance, and platform dependencies.

- Evaluate and implement ServiceNow AI, Now Assist, and automation capabilities to improve productivity and reduce manual operational effort.

- Design and review solutions using Business Rules, Script Includes, Client Scripts, Flow Designer, Service Catalog, Integration Hub, APIs, and other ServiceNow capabilities.

- Establish development, testing, deployment, and operational standards aligned with ServiceNow best practices.

- Identify opportunities for platform optimization, technical debt reduction, automation, and continuous improvement.

- Mentor developers and operations engineers and provide technical guidance for complex requirements and issues.

- Collaborate with platform owners, architects, process owners, infrastructure teams, security teams, and other stakeholders.

📌 ServiceNow Platform & ITSM Developer (Coimbatore)
🏢 Bosch Group
📍 Coimbatore