Job Description

Key Responsibilities

1. Team Leadership & Operational Management

- Lead, mentor, and manage a team responsible for trade claims management.
- Define and monitor KPIs (TAT, accuracy, compliance adherence) for the trade claims team.
- Drive continuous improvement initiatives to enhance process efficiency and controls claim processing and reduction in errors.
- Global role covering more than 30 markets.
- Understand trade promotions and ensure accurate processing of trade claims

2. Trade Claims Processing

- Ensure timely and accurate processing of distributor and retailer claims across different schemes, and E‑commerce channels.
- Validate claims as per scheme approvals, terms, trade contracts, and commercial guidelines.
- Monitor claim aging, manage disputes, and ensure closure within defined SLAs.

3. Financial Governance & Compliance

- Maintain solid controls on trade spends, promo budgets, and claim validations.




- Monitor accruals and ensure accurate monthly trade provision accounting.
- Support internal/external audits and ensure compliance with internal control framework /SOX controls.
- Highlight risks such as overspends, non‑compliant claims, and leakages.

4. Reporting & Analytics

- Deliver periodic reports on claim status, KPIs tracking, deviations management
- Provide analytics to support to commercial teams on customer/market wise information to make quicker decisions.

5. Cross‑Functional Collaboration

- Partner closely with Sales, Trade Marketing, Key Accounts, and Finance teams for scheme setup, claim resolution, etc.
- Support business teams with relevant insights and process guidance. Work with Sales Finance to align on trade budgets, accruals, and forecasted spends.

📌 Lead - Trade Finance (Claims management) - Consumer Health NRT (Hyderabad)
🏢 Dr. Reddy's Laboratories
📍 Hyderabad